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Shipping Policy

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  • Orders placed before 1pm pst, will be shipped on the same business day.

  • Orders placed after 1pm pst, will be shipped on the next business day.

  • Ground: 3-8 business days $7.99

  • Ground (APO/FPO address): 6-12 business days $7.99

  • Ground (U.S. Territories and PO Box address): 6-12 business days $7.99

  • 2-Day: 2-3 business days $14.99

  • Overnight: 1-2 business days $19.99

  *Please note, any dates provided on-site and in other marketing communications from Shampoodoctor.com are to be used as guidance only. Shampoodoctor.com does not guarantee order delivery dates and is not responsible for carrier processing delays. All Shampoodoctor.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

Refund Policy

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If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.

Cancellation / Return / Exchange Policy

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At Shampoodoctor, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, simply return it by following the steps below.

  • On the packing slip that accompanied your order, fill in the return form for each item you wish to return.

  • Detach and enclose the return form, along with the product(s) you are returning, in the original packaging if possible.

  • Peel off the pre-printed return label on the front of the packing slip and adhere it to the return package.

  • We recommend that you send your return via ups or insured parcel post for your protection and to ensure prompt delivery, please be sure to note tracking in the event you need further assistance with your return.

  • Refunds on shipping are credited only when an item is incorrectly shipped or arrives defective or damaged.

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